Last Updated: 28/11/2024

At Evour Home, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, our Returns & Refunds Policy is here to assist you.

1. Returns

1.1. Eligibility for Returns:

  • Items must be unused, undamaged, and in their original packaging.
  • Return requests must be initiated within 14 days of receiving your order.

1.2. Non-Returnable Items:

  • Customized or personalized products.
  • Clearance or sale items.
  • Products damaged due to misuse or mishandling.

1.3. Process for Returns:

  • Contact us at info@evourbeds.co.uk with your order details and reason for return.
  • Once approved, we will provide instructions for shipping the item back.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

2. Refunds

2.1. Eligibility for Refunds:

  • Refunds are processed for returned items that meet our return eligibility criteria.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

2.2. Refund Process:

  • After receiving and inspecting the returned item, we will notify you of the refund approval status.
  • Approved refunds will be processed within 7–10 business days to the original payment method.

2.3. Partial Refunds:

  • Items not returned in their original condition (e.g., damaged, missing parts) may be eligible for a partial refund.

3. Exchanges

3.1. We do not currently offer direct exchanges. Instead, we recommend returning the item and placing a new order for the desired product.

4. Damaged or Defective Items

4.1. If you receive a damaged or defective item, please notify us within 7 days of delivery.
4.2. Provide proof of the damage (e.g., photos) when contacting our customer service team.
4.3. We will arrange for a replacement or refund, including return shipping costs.

5. Cancellations

5.1. Orders can be canceled before they are dispatched. Once shipped, our standard Returns Policy applies.
5.2. To cancel an order, contact us as soon as possible at info@evourbeds.co.uk.

6. Contact Us

For questions or assistance with returns and refunds, reach out to us:

Thank you for choosing Evour Home. We’re here to ensure your shopping experience is seamless and satisfying!